FAQs

Therapy is a confidential and supportive space where you can talk openly about your thoughts, feelings and experiences with someone who is there to listen without judgement.

It can give you the opportunity to pause, reflect and make sense of what you’re going through. Together, we can explore what feels important to you, including patterns, challenges or emotions that may be affecting you.

Therapy isn’t about being given advice or being told what you should do. Instead, I’ll support you to develop a deeper understanding of yourself, explore your options and make decisions that feel right for you.

You don’t need to be in crisis or have everything figured out before starting therapy. Sometimes, having a safe space to talk and be heard can be valuable in itself.

My approach is individual to you, and we can work together at a pace that feels comfortable.

I’m an integrative therapist, which means I draw on different therapeutic approaches and theories to offer an approach that is individual to you. While I may use elements from different approaches, my work is primarily person-centred.

At the heart of my approach is the belief that you are the expert in your own experience. I offer a warm, compassionate and non-judgemental space where you can feel safe to be yourself and explore what you’re experiencing.

Rather than taking a one-size-fits-all approach, we can work together to understand what feels important to you and what may be most helpful. I’ll work at a pace that feels comfortable for you, adapting our sessions to your individual needs and circumstances.

The relationship we build together is an important part of therapy. My aim is to provide a space where you feel heard, understood and accepted, without pressure to have all the answers.

Not at all. You don’t need to have a clear idea of what you want to talk about, and you don’t need to have all the answers before starting therapy.

Sometimes it can be difficult to put into words what you’re experiencing or to know where to begin. That’s perfectly okay. We can take time to explore what feels important to you, together and at a pace that feels comfortable.

You can simply start with where you are, and we’ll take it from there.

There’s no simple way to know whether therapy will be right for you, and you don’t need to have everything figured out before reaching out.

You may be finding things difficult, feeling stuck, overwhelmed or simply wanting a space to make sense of how you’re feeling. You don’t have to be at breaking point to benefit from therapy.

The free 15-minute introductory call gives us an opportunity to talk briefly about what has brought you to therapy, ask any questions you may have and get a sense of whether working together feels right for you.

There’s no pressure or obligation to continue. Sometimes, simply having a conversation can help you decide what feels like the right next step.

Yes. What you share in therapy is treated as confidential, and I will respect your privacy throughout our work together.

However, it is important to note that there are some circumstances where I may need to share information, for example if I have serious concerns about your safety or the safety of someone else, or where I am legally required to do so. If possible, I would always discuss this with you first.

We’ll talk more about confidentiality and its limits during your first session, and these are also clearly outlined in the therapy agreement.

Once you get in touch, I’ll respond to your enquiry and we can arrange a free 15-minute introductory telephone call at a time that works for you.

The call is an informal, no-obligation opportunity to talk briefly about what has brought you to therapy, ask any questions you may have and get a sense of how I work. It also gives us a chance to consider whether working together feels right for you.

If you decide you’d like to begin therapy, we can then arrange your first session and I’ll provide you with the information you need before we start.

There’s no pressure to make a decision during the introductory call. Take your time and choose what feels right for you.

Our first session is an opportunity to begin getting to know each other and to talk about what has brought you to therapy. I’ll also complete an initial assessment with you, which helps me understand a little more about your circumstances, what you’re experiencing and what you’re hoping to get from therapy.

We’ll also go through the therapy agreement together, including practical information about how I work, confidentiality, appointments and cancellations. This gives you the opportunity to ask any questions and make sure you feel comfortable with how we’ll work together.

You don’t need to prepare anything beforehand or know exactly what you want to talk about. We can take things at your pace, and there is no pressure to share anything you’re not comfortable discussing.

Most importantly, the first session is a chance for us to begin building a therapeutic relationship and to see whether working together feels right for you.

There is no set number of sessions, as everyone’s needs and circumstances are different. Some people find that a few sessions are helpful, while others benefit from longer-term therapy.

We can talk together about what you’re hoping to get from therapy and regularly review how things are feeling for you. There is no expectation to commit to a particular number of sessions, and we can work at a pace that feels right for you.

Each therapy session lasts 50 minutes. This applies to sessions held online, by telephone and in person.

Sessions are usually weekly, as having regular appointments can help provide continuity and give you space to reflect between sessions.

However, everyone is different, and the frequency of sessions can be discussed together based on your individual needs, circumstances and what feels right for you.

I currently offer face-to-face therapy sessions at The Lake House Kent in Ashford.

The Lake House provides a calm and private setting for our sessions.

If you need to cancel or rearrange an appointment, I ask that you provide at least 48 hours’ notice.

Appointments cancelled with less than 48 hours’ notice, or missed appointments, will be charged at the full session rate.

I understand that sometimes circumstances are outside your control, and exceptions may be considered where appropriate.

Individual therapy sessions are £50 for 50 minutes, whether you choose to have your sessions online, by telephone or in person.

I also offer a free introductory telephone call of up to 15 minutes. This is an informal, no-obligation opportunity to ask any questions, talk briefly about what has brought you to therapy and get a sense of whether working together feels right for you.

I believe therapy should be as accessible as possible, and I offer a limited number of reduced-fee spaces where I can. If a reduced fee would make therapy more accessible for you, please feel free to get in touch to discuss this.

At present, all sessions are self-funded, and I am not registered with insurance companies. If you have private health insurance, you may wish to check directly with your provider to see whether they cover therapy with an independent therapist.

Yes. I work with adults aged 18 and over, offering a warm, compassionate and non-judgemental space to explore whatever you may be experiencing.

You don’t need to be at breaking point or have everything figured out before seeking therapy. We can begin wherever you are and work together at a pace that feels right for you.

Chloe Reid Therapy currently only offers therapy for adults aged 18 and over.

However, exciting things are in the pipeline, and I hope to be able to share more with you soon!

Yes. My practice is neuroaffirmative, and I warmly welcome neurodivergent clients.

I recognise that everyone’s experience of neurodivergence is different, and I aim to offer a warm, compassionate and non-judgemental space where you can be yourself and explore what feels important to you.

Rather than viewing neurodivergence as something that needs to be changed or ‘fixed’, I take a strengths-based approach that recognises and respects individual differences. We can work together to understand your experiences and find ways of working that feel comfortable and supportive for you.

If I feel that another therapist, colleague, or service would be better placed to support you with your particular needs, I'll be open and honest about this. Where possible, I'll help you identify an appropriate colleague or service and signpost you towards the right support.